Return of non-conforming products
The customer has the right to return defective or non-conforming products. From the moment the
customer receives the goods, the customer has 14 days to inform Robadaballo Srl of the defect or lack of
conformity and to return the product to Italian Dance Shoes SRL
If the customer returns a product, Italian Dance Shoes SRL will repair or, if it is too expensive or very long waiting
time, will replace the product. If a product can not be repaired or replaced Italian Dance Shoes SRL refund the full
amount using the same system of payment of the order, within thirty (30) days from the notice of the issue
The foregoing shall not affect the rights of the customer as aconsumer, under the law in force on consumer
5.2. Return Policy
If the customer is not satisfied with the products purchased, regardless of the reason, he has 14 calendar
days from the date of purchase to return the product without any explanation. The customer can return
the purchased product, provided that:
The product has not been washed or used in any way (other than reasonable wear and tear from
examining and testing the product).
The product is complete (two elements forming a pair must be returned together)
The customer must assume the shipping charges.
products are returned in their original packaging and labels together with applicable Returns
Note.The products should be returned in their original packaging and labels with the Return Note,
the latter will be provided by Italian Dance Shoes SRL upon customer request.
Upon satisfactory inspection of the returned goods, Italian Dance Shoes SRL will refund the price of the product
within thirty (30) days from the receipt of the goods
5.3. Product Exchange
As a rule, the products can not be changed. To obtain a product in another color or another size, the
Customer must return the original item (see point 5.2) and place a new order from the website.
5.4. Return of Gifts
To return a product received as a gift, the customer must contact the person who gave him the gift and ask
to make the procedure for gift return. Repayment will be made in the same way than the original payment.
5.5. Information on Refunds
Refund will be made in the same way as the original payment.
Italian Dance Shoes SRL will not refund until it has received the product and verifying the condition; once the
conditions of the item have been verified, the customer will receive a refund amount within thirty (30) days
of receipt of the product.
In points 5.1 and 5.2, 5.3, 5.4 goods travel at customer own risk.